Terms of Service

Last updated 2026-11-13

These terms are the agreement between you (the business signing up) and Xil3 Media Ltd ("Wickfront", "we", "us"). By paying for a website or using your account, you agree to them. Please read the No refunds section in particular.

1. What we provide

We design a website for your business and keep it online for as long as your subscription is active. Depending on the plan you choose, the website is either:

On your own domain (for example yourbusiness.com), which we register and renew for you while you're subscribed; or
On a Wickfront address (a page under our domain), with no domain of your own.

Hosting, the security certificate (https) and, on the domain plan, the domain registration are included in your subscription. Your website's contact form sends visitors' messages to the email address on your account.

2. Prices and billing

A one-time setup fee (usually US$100), plus a subscription: US$6 a month on the domain plan (or US$72 if you choose to pay it once a year), or US$24 a year on the Wickfront-address plan, unless we quoted you a different price in writing.
Prices are in US dollars. Your bank may add its own currency conversion fee.
Prices don't include sales tax (such as GST/HST). Where it applies, it's added at checkout and shown before you pay.
The subscription renews automatically each month or year and is charged to your card through Stripe, our payment processor, until you cancel. We never see or store your full card number.
We may change our prices for future billing periods. We'll tell you by email at least 30 days before a change affects you, and you can cancel before it does.

3. Cancelling

You can cancel at any time: sign in to your account, open Billing and choose Cancel subscription. You can also ask us to cancel it for you.
Cancelling stops all future charges. Your subscription stays active, and your website stays online, until the end of the period you've already paid for.
After your subscription ends, your website stays up for about 14 more days in case you change your mind. After that it's taken offline and replaced by a "no longer available" page.
You can restart your subscription from your account at any time, without paying the setup fee again. If your domain has expired or been taken by then, we can't get it back for you.

4. No refunds

All payments are final and non-refundable. This includes the setup fee, monthly and yearly subscription payments, and any part of a billing period you didn't use. Instead of a refund, you can cancel at any time to stop future charges (see section 3).

We may choose to give a full or partial refund in a particular case, as a goodwill gesture. Whether to do that is entirely our decision. A refund given once doesn't mean we'll give one again, or to anyone else.

This doesn't take away any right to a refund that the law gives you and that can't be excluded by agreement.

5. Your domain

On the domain plan, we register the domain you chose through our registrar account, with your business name on the registration, and we renew it each year while your subscription is active.
If your subscription ends, we stop renewing the domain and it will expire at the end of its current registration year.
If you'd like the domain moved to a registrar account of your own, ask us while your subscription is active and we'll transfer it to you. The registrar's own rules apply (for example, a new domain usually can't be transferred in its first 60 days).
If you use a domain you already own, you stay responsible for it and for keeping its DNS records pointed at your website.

6. Your website's content

We write and design your website from information about your business that is publicly available (for example your Google business listing) and anything you send us. Please check it: you're responsible for making sure what it says about your business is accurate, and for telling us when something should change.
You confirm that you have the right to use any logos, photos and text you give us, and you let us use them on your website.
Changes you ask for are made by us; you can't edit the website yourself. Small changes are included. For larger ones (a redesign, new pages) we may quote a price first.
We may decline or remove content that is illegal, misleading or harmful.

7. Payment problems

If a payment fails, we'll ask you to update your card. If it isn't paid within a reasonable time, we may take your website offline and stop renewing your domain until it is.

8. Availability and our responsibility

We work to keep your website online and fast, but we can't promise it will never be unavailable: we rely on hosting, domain and network providers outside our control.
The website and service are provided "as is". To the extent the law allows, we're not responsible for indirect losses (such as lost business or profits), and our total responsibility to you for anything relating to the service is limited to the amount you paid us in the 12 months before the claim.

9. Changes to these terms

We may update these terms. If a change matters to you, we'll email you before it takes effect; continuing your subscription after that means you accept it. The date at the top shows the latest version.

10. Law

These terms are governed by the laws of the Province of Alberta, Canada, and its courts deal with any dispute that we can't settle between us.

11. Contact

Questions about these terms? email info@xil3.com, or send us a message from your account. Our mailing address is #504 – 2903 Kingsview Blvd SE, Airdrie, AB T4A 0C4.